Question 1

What's different about Together than other agencies?

Accepted Answer

We're impact oriented and deeply value transparency. We only work with clients that we're confident we can have a meaningful and measurable impact with, and we communicate every step of the way in our work.

Before starting Together we worked with dozens of agencies in marketing, advertising, and public relations and learned a lot about what we loved and didn't love about agency relationships.

We believe our reputation is our greatest asset, and strive to uphold the highest standard of excellence in our work product, communication, and client relationships.

Question 2

I'm not sure what I need help with exactly, what do I do?

Accepted Answer

No problem. We'll book a free 30-minute call to learn about your business and where you hope to be in the short and long-term. From there we can offer recommendations of what to invest in based on your goals and resources. Sometimes we offer those services, and other times we'll refer to you to other experts in the areas you need support.

Question 3

I don't have a big budget, is that OK?

Accepted Answer

Yes! Our services start as low as $125. We have worked with companies big and small and want to be able to support businesses of all size with excellent services. If you're working with a small budget we will prioritize recommendations based on the impact to your business, and even offer training services so you can learn to run things yourself expertly.

Question 4

I want to learn how to run a marketing area myself, can you help?

Accepted Answer

Absolutely! We offer training on key areas of marketing and e-commerce to help small businesses operate affordably. From setting up a product in your store to the run-down on how to manage email marketing, we're proud to support business owners with new skills to achieve their goals without relying on agencies or expensive contractors.

Question 5

I want to know what I could be doing better, can you help?

Accepted Answer

Yes! We offer audits and strategy consulting services to evaluate your current structure and workflows, and offer insight into opportunities to improve. We'll create a comprehensive audit of the areas you've requested, and provide detailed, actionable recommendations organized by the impact it can have to your business. You can either take these away and work on them yourself, or hire our team to get them done effortlessly.

Question 6

Do you only work with e-commerce brands?

Accepted Answer

No. We work with businesses of all kinds. From professional services like legal and accounting firms, to freelancers and creatives, to online and physical retail stores we have experience in marketing across industries in both Canada and the United States.

Question 7

I need a new website, how long will it take?

Accepted Answer

It depends! We typically build a new or fully redesigned website over 4-6 weeks, but we also offer rushed services with turnaround in as little as 1 day. If we're just making tweaks, refreshments, or if you already have a lot of the website content prepared like copy and imagery, we can usually get something done within a week. Chat with us for more details.

Question 8

I'm not sure if my ads are working, can you help?

Accepted Answer

Absolutely! We love combing through your data and past work to understand if you're taking the right approach to reaching your advertising goals. We can translate the data into clear information and actionable insights so you can be smarter with your ad spend.

Question 9

My brand needs a refresh, can you help?

Accepted Answer

Yes! Hollie is our resident design expert and loves to craft unique and stunning brand concepts. From a logo redesign to a full brand package including colours, fonts, graphics, and style rules - she can do it all. You likely have already seen her work with brands you love ;)

Question 10

How do you measure results?

Accepted Answer

We're very into data! We measure and analyze the results of all client work using a variety of data sources. The more information a client can give us access to, the better we can measure and report results. If you don't already have Key Performance Indicators (KPIs) in place, we will create them for you and explain why they're meaningful and worth measuring.

Question 11

What results can we expect?

Accepted Answer

Great question - it depends! Every brand is different and it's challenging to promise results. Instead, we evaluate where your brand currently is, determine a strategy to employ to reach your goals, and set clear benchmarks and performance indicators we expect to reach.

Once work begins, we carefully measure and evaluate results - communicating them to clients regularly - and adjust our tactics as needed to reach our goals.

FAQs